MakoStars Return & Refund Policy

Thank you for shopping at MakoStars Shop

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide return instructions.

Exempt Goods

The following are exempt from refunds:

  • Gift cards

  • Other Digital Products

  • eBooks

  • Bulk Orders provided with special pricing

Partial refunds may be granted at our discretion for

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we cannot guarantee that we will receive your returned item.

Non-Japan Delivery Address

  • All overseas orders are consolidated to one delivery
  • If the shipping carrier we use does not deliver to your specified address we reserve the right to cancel your order before it is processed.
  • Overseas orders may be liable for customs charges, taxes including GST and brokerage costs. These charges are the responsibility of the recipient and MakoStars will not reimburse customers for these import costs or provide a refund or credit for any order if a customer refuses to pay them. Please contact our Customer Service Team to discuss what arrangements may be possible for your order.
  • All orders with an overseas delivery address are firm sale and a store credit or refund is not available.