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English Phrases for Handling Complaints in Customer Service

Top Common English Phrases for Handling Complaints in Customer Service

Blog, Learn English /

Handling complaints is one of the trickiest parts of customer service—especially if you’re speaking English as a second language. Whether you’re working at a front desk, managing emails, or chatting online with customers, knowing the right English phrases can help you stay professional, calm, and in control of the situation. This guide is packed with […]

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Customer Service Role-Play Scenarios

Customer Service Role-Play Scenarios for ESL Learners

Blog, Learn English /

Customer service role play is a great way for ESL students to practice real conversations. It helps support teams—and especially those learning English—prepare for tricky situations before they happen. By acting out different customer problems, like handling an angry person or answering tough product questions, ESL learners can build their language skills while learning what

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Customer Service Vocabulary

Customer Service Vocabulary: A Guide for Non-Native Speakers

Blog, Learn English /

Research shows that 27% of customer service email inquiries get incorrect responses. Online retailers widely provide email support – 94% of them do. These communication gaps can significantly affect customer satisfaction. Customer service vocabulary helps create positive first impressions across all channels – calls, emails, and face-to-face interactions. The right tone matters a lot. Non-native English speakers

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Dr Seuss Books, How Many Dr Seuss Books Are There, Dr Seuss Quotes, Best Dr Seuss Books, Educational Children's Books

This Months Spotlight On: Dr. Seuss Books

Blog, Learn English /

When it comes to children’s literature, few names are as iconic as Dr. Seuss. His books have captivated young readers for generations with their playful rhymes, vibrant illustrations, and whimsical characters. But beyond their entertaining qualities, Dr. Seuss books also offer an excellent way to help your child’s English language development. In this blog, we’ll

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Learn English for School | Work | Life/ Easy Lunchtime ESL Speaking Activities You Can Start Today

Easy Lunchtime ESL Speaking Activities You Can Start Today

Blog, Learn English /

Companies that emphasize language learning and diversity see a 22% reduction in employee turnover. Speaking activities for ESL learners create more than just language skills—they build connections. Teachers and learners don’t get many chances to practice English conversation. Your lunch break could be the perfect solution. At Claremont Immersion School, “The Lunch Bunch” program has

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Evening English Learning Habits to Supercharge Your ESL Learning

Evening English Learning Habits to Supercharge Your ESL Learning

Blog, Learn English /

Students who involve themselves with English for just 10-15 minutes each evening show better results compared to those who study longer but irregularly. Learning English can be tough with a packed schedule. This piece offers proven ways to create a nighttime learning routine that fits your lifestyle. These strategies will help you maximize your evening

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What is a research proposal

How to Write a Research Proposal: [With Examples]

Learn English, Resources /

A well-written research proposal can make the difference between academic success and failure. Students writing anything from a 2,500-word master’s thesis proposal to an extensive PhD dissertation plan need to master this skill. Your proposal becomes the foundation of your research experience that clearly outlines your goals, their importance, and your methodology. Professors and funding

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structure a research paper, academic writing.

How to Structure Your Research Paper: A Simple Guide for ESL Students

Blog, Learn English /

Did you know that a typical PhD dissertation spans 100-200 pages of original research? For ESL students, crafting such extensive academic work can feel like scaling Mount Everest without proper climbing gear. As an ESL student, you face unique challenges in academic writing – from mastering grammar and word choice to understanding audience expectations. However,

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note-taking, academic lectures, ESL students

Effective Note-Taking During Academic Lectures

Blog, Learn English, Resources /

Effective note-taking is key for learners, mainly those studying English as a second language (ESL), during academic lectures. Taking good notes not only helps you retain the data from lectures but also improves the way you listen and guarantees that you have a deeper ken of the material. This blog provides practical techniques for note-taking

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academic writing challenges, ESL students, college writing

Overcoming ESL Students’ Academic Writing Challenges

Learn English /

Learning a new language, especially English being your second, is not a cakewalk. It comes with various academic writing challenges that many ESL students face, particularly when transitioning to college writing. There are many Rules pertaining to English grammar, sentence structure, and vocabulary usage that often pose difficulties for beginners. At our Institute, with experienced

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English Proficiency, books for ielts exam, ielts exam mock, Extensive Reading

The Role of Extensive Reading in Improving English Proficiency

Blog, Learn English /

Present success in today’s connected world depends on the individual’s ability to speak English proficiently to be efficient in his personal activities, academic pursuits, and professional practice. Good working English skills open doors to opportunities such as additional education, smooth social relationships, and effective communication at the workplace. To develop fluency in an English-speaking country,

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